Hilda’s 6-Month Plant Guarantee
We want you and your plants to thrive! That’s why every houseplant purchased from Hilda comes with a 6-month guarantee, with one simple condition: if your plant starts struggling, you must bring it to our Houseplant Hospital for a check-up before a replacement is considered.
How It Works
- Buy a plant from Hilda – Your guarantee is automatically included with your purchase.
- If your plant starts looking unwell, bring it to our Houseplant Hospital within 6 months for a free assessment. Book into the Houseplant Hospital here
- We’ll diagnose the issue and offer care advice to help your plant recover. If needed, we will also provide a free repotting service during this visit.
- If your plant doesn’t survive despite following care advice, we’ll offer you a free replacement of a plant at the same value.
- If you choose a plant that costs more, you simply pay the difference.
What’s Covered
✅ Houseplants purchased from Hilda
✅ Plants that decline due to normal care challenges (e.g., incorrect watering, pests, light issues)
✅ Cases where the plant can’t be saved despite reasonable care efforts
✅ Free repotting if our assessment shows it would help the plant recover
What’s Not Covered
❌ Plants never brought to the Houseplant Hospital before dying
❌ Plants showing clear neglect (e.g., completely dried out, never watered, overwatered, left in extreme conditions)
❌ Plants damaged by external factors (e.g., pets, accidents, being knocked over, repotted incorrectly)
Additional Notes
- If a plant is still alive but struggling, we’ll always prioritise helping you revive it before offering a replacement.
- If you don’t qualify for a free replacement, we may still offer you a goodwill discount on a new plant.
- This guarantee is a goodwill policy, not a legal right, and all decisions are at the discretion of Hilda staff.
- Each plant is eligible for one replacement only under the guarantee.
- No refunds, store credit, or cash alternatives will be offered.
- A valid proof of purchase is required to claim a replacement.