Refund policy
RETURNS
We hope you’re happy with your Hilda purchase. If you decide it’s not quite right for you, you can return your items, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please return your item in the original packaging where possible. Please note, all items for refund or exchange should be in a re-sellable condition.
Please email me at rosanna@hilda.co to arrange a return, exchange or refund within 30 days of purchase. If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable. Please do not send your purchase back to the manufacturer.
We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase.
Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted: (if applicable)Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at rosanna@hilda.co.
Address to return product
To return your items, please mail to: Orchard Close, Lazonby, Penrith, Cumbria, CA10 1AJ. You will be responsible for paying for your own shipping costs for returning your item. If items are returned to us without postage having been paid we will deduct the cost from any refund due. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We hope you’re happy with your Hilda purchase. If you decide it’s not quite right for you, you can return your items, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please return your item in the original packaging where possible. Please note, all items for refund or exchange should be in a re-sellable condition.
Please email me at rosanna@hilda.co to arrange a return, exchange or refund within 30 days of purchase. If your item has arrived damaged or broken, we request that you email us as soon as possible after receiving your purchase and within one week. Please include images of the damaged product. This does not affect your statutory rights.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return on items deemed not to be resalable. Please do not send your purchase back to the manufacturer.
We reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 30 days of purchase.
Any refunds will be made using the original payment method and only once your item has been returned by post. Depending on method of return, it can take up to 10 days for your returned parcel to reach us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted: (if applicable)Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after purchase.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at rosanna@hilda.co.
Address to return product
To return your items, please mail to: Orchard Close, Lazonby, Penrith, Cumbria, CA10 1AJ. You will be responsible for paying for your own shipping costs for returning your item. If items are returned to us without postage having been paid we will deduct the cost from any refund due. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.